Postage and Returns
Important Shipping Info!
We aim to ship in 3-5 working days. We will email with details of your order's progress and use tracked delivery services.
Standard delivery rates via Royal Mail apply.
We do Ship Internationally, which is obviously slower and costs more - but if it's a big order and you're a nice person get in touch and we'll do ya a deal ;)
Out of Stock?
If you see anything that's not available in your size or out of stock, just get in touch and we'll try to make it happen. The same goes for any custom colour combo you may want to ask for - if you don't ask, you don't get!
Returns Policy (United Kingdom)
Thank you for your purchase. We hope you are satisfied with your order.
1. Right to Cancel (Cooling-Off Period)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order and return goods within 14 calendar days from the day after you receive your goods, without giving any reason. The garment must be unused with the tags still attached.
To exercise your right to cancel, you must inform us of your decision by a clear statement via email. You can use the form on the contact us page or...
- Email: admin@dripdied.com
If you cancel, we will reimburse you for the price of the goods received from you. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than: * 14 days after the day we receive back from you any goods supplied.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
2. Condition of Returned Goods & Your Responsibilities
You must send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You are responsible for taking reasonable care of the goods whilst they are in your possession. Goods must be returned in their original condition, unused, undamaged, and in their original packaging (where applicable). If the value of the goods is diminished by any amount as a result of the handling of the goods by you beyond what is necessary to establish the nature, characteristics and functioning of the goods, we may recover that amount from you up to the contract price.
3. Return Shipping Costs (Non-Free Returns)
Please note: You are responsible for the direct cost of returning the goods. This means that you will need to pay for the shipping costs to return the item(s) to us. We recommend using a tracked and insured shipping service as we cannot be held responsible for items lost or damaged in transit.
4. How to Return an Item
To return an item, please follow these steps:
- Contact Us: Notify us of your intention to return the item within the 14-day cancellation period using the contact details provided in section 1.
- Package the Item: Carefully package the item(s) in their original packaging, ensuring they are protected for transit.
- Include Documentation: Include your order number and full name inside the package.
- Ship the Item: Send the item(s) to the following address: Drip Died Ltd, 7 Bourn Avenue, London, N15 4HP
5. Faulty or Damaged Goods
This policy does not affect your statutory rights if goods are faulty, not as described, or not fit for purpose. If you receive a faulty or damaged item, please contact us immediately to discuss your options, including replacement, or refund, at no cost to you.